You only have one business day to return your products. If more than one day has passed, we cannot provide you with a refund or exchange for a product you purchased. In addition, this policy applies only to products that are purchased in our facilities and not in the online store. In our online store, the return applies from the moment the product is delivered to the delivery address.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. At the same time, we request that you do not send your purchase back to the manufacturer.

There are several types of goods that are exempt from being returned. This is the case of single-use products, such as inks, consumables of any kind (paper of any kind, ink cartridges, toner cartridges and storage units, such as DVDs and CDs. If the latter show damage to Your writing surface cannot be returned.

Additional non-returnable products:

  • Gift Cards
  • Downloadable software products

Refunds (where applicable)

Once your return is received and inspected, we will send an email or phone call to notify you that we have received your return. At the same time, we will notify you of the approval or rejection of your refund. In some cases, the reimbursement may be immediate, but it will depend on the guarantee area or the business area, to determine the latter. If approved, your refund will be processed and you will be given a refund in cash or through a bank transaction depending on the payment method you have chosen.

Late or lost refunds (where applicable)

If you still haven't received your refund and made the payment using your credit card, check your bank account again. Afterwards, contact your credit card company, as it may take some time before your refund is officially made.

If you have followed all these steps and still have not received the refund, write to us at

Items on offer (where applicable)

Unfortunately, the products on sale cannot be refunded.

Exchanges (where applicable)

We only replace items that are defective or damagedfactory, damage by the user does not apply any warranty.


If you need to return your product and you live in Santa Ana, Ahuachapán and Sonsonate, we can schedule the receipt of the product on our route at no cost. However, if you are outside of these departments, you must send your products to: End 3 ° Avenida Norte between 6 ° and 8 ° Calle Oriente, House N ° 36, Barrio Las Ánimas, Chalchuapa, SA, 503, El Salvador.

This means that you will be responsible for paying the shipping costs for the return of the

Article. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund. Also, depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping a product with a value greater than $ 75You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

There are some situations where only partial refunds can be guaranteed (if applicable):
Any part or product that is not in its original condition, that is damaged or is missing parts for reasons beyond our company.